Measuring Patients Satisfaction: A Cross Sectional Study to Improve Quality of Care at a Tertiary Care Hospital at Srinagar, India
Abstract
Background: What can be done to improve the quality of care delivered to consumers.
Objective: To measure the satisfaction of patients attending the OPD in a tertiary care hospital namely SKIMS, Soura.
Material and Methods: Pre-structured questionnaire was framed and data collected from patients attending the OPD. The data was later analyzed.
Settings: OPD section of SKIMS, Soura.
Results: 400 OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities & perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behavior of doctors and other health staff.
Conclusion: The health care delivered at this institute can be improved more and more once the organization, measures the delivery of quality of care on and ongoing basis and continually making small changes to improve the individual processes.
When publishing with Kerala Medicial Journal (KMJ), authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. Work includes the material submitted for publication and any other related material submitted to KMJ. In the event that KMJ does not publish said work, the author(s) will be so notified and all rights assigned hereunder will revert to the author(s).
The assignment of rights to KMJ includes but is not expressly limited to rights to edit, publish, reproduce, distribute copies, include in indexes or search databases in print, electronic, or other media, whether or not in use at the time of execution of this agreement.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
The author(s) hereby represents and warrants that they are sole author(s) of the work, that all authors have participated in and agree with the content and conclusions of the work, that the work is original, and does not infringe upon any copyright, propriety, or personal right of any third party, and that no part of it nor any work based on substantially similar data has been submitted to another publication.
